Quality Assurance in the Service Industry

Quality Assurance in the Service Industry: This course introduces the tools and methods of establishing quality in the service industry


  • The principles of service quality
  • Tools available for controlling quality
  • Tools for designing a quality assurance system
  • Quality standards that can increase the level of quality
  • How to prepare for receiving international quality certifications
  • How to extend the level of quality to suppliers and customers

Who should take the course: Managers and supervisors