Quality Assurance in the Service Industry
Quality Assurance in the Service Industry: This course introduces the tools and methods of establishing quality in the service industry
Learn:
- The principles of service quality
- Tools available for controlling quality
- Tools for designing a quality assurance system
- Quality standards that can increase the level of quality
- How to prepare for receiving international quality certifications
- How to extend the level of quality to suppliers and customers
Who should take the course: Managers and supervisors