TRAINING

American Institute of Higher Education (AmHighEd) provides short-term courses, certification and degree programs for managers and other professionals using modern distance education technology to meet the business world’s demand for knowledge and problem- solving skills. The institute’s training and educational services will extend to non-business areas as deemed appropriate by the executive committee.

List of Courses Offered by AmHighEd

Services that we can provide in this regard:

  • teach courses online

  • arrange workshops and face-to-face classes at the customer site

  • arrange seminars for different organizational levels on these subjects

  • assess training needs, prepare training plans, and administer all training classes and workshops for the entire organization

  • tailor the courses according to the needs and backgrounds of participants

List of some specific courses related to the service industry:

1. Leadership: This course teaches middle management and supervisors about the principles of leadership and how they can be used to effectively lead a group of people toward organizational goals and objectives and create a comfortable work environment

Learn how to:

  • Become a Leader and Role Model for Your Employees

  • Communicate a Shared Vision

  • Remove Performance Barriers

  • Communicate as a Leader

  • Coach for Performance

  • Lead through Change

  • Grow from a Manager to a Leader

  • Face the Challenges of the 21st Century

  • Handle Culture, Ethical and Social Issues of Your Organization

  • Energize and Empower Employees

  • Use Elements of a 360-Degree Performance Review and Feedback

Who should take the course: Middle managers and supervisors

2. Interpersonal Communication Skills for Business. This course intends to increase the effectiveness of communication between the managers and subordinates, and among employees

Learn:

  • The Process of Interpersonal Communication 

  • The Mechanics of Effective Communication 

  • Communication Skills for the Workplace 

  • Communicate for Results 

  • Communication Skills for Leadership 

  • Communication Skills for Resolving Conflict 

  • Interpersonal Communication Skills for Business Simulation 

  • Interpersonal Communication Skills for Teams Simulation 

Who should take the course: Middle management and supervisors

3. Customer relation management (CRM): The objective of this course is to teach the attendants how to establish effective and efficient relationships with the customers. Having good relationships with customers directly relates to marketing, sales and after sales activities of an organization, and will increase profitability and customer satisfaction

Learn:

  • How to identify customer needs

  • How to measure customer satisfaction

  • How to incorporate the voice of the customer into the operations

  • How to extend the quality of your products and services into your customer relations

  • The available tools for increasing customer satisfaction

Who should take the course: All managers, supervisors and employees of sales, after sales, and marketing departments

4. Quality assurance in the service industry: This course introduces the tools and methods of establishing quality in the service industry

Learn:

  • The principles of service quality

  • Tools available for controlling quality

  • Tools for designing a quality assurance system

  • Quality standards that can increase the level of quality

  • How to prepare for receiving international quality certifications

  • How to extend the level of quality to suppliers and customers

Who should take the course: Managers and supervisors

5. Time management: This course teaches the principles of Working More Effectively and Taking Control of Your Time

Learn:

  • Techniques for Better Time Management 

  • How to Develop Good Time Management Habits 

  • How to Work More Effectively by proper assignment of time to activities

Who should take the course: All employees at different organizational levels

6. Team Building: This course teaches the principles and major issues related to one of the most important techniques for increasing the efficiency and effectiveness of work in organizations.

Learn the issues and methods of:

  • Creating High-performance On-site and Virtual Teams 

  • Effective Team-building Strategies 

  • Effectively Communicating in Teams 

  • The Individual's Role in a Team Launching Successful On-site and Virtual Teams 

  • Leading Successful On-site and Virtual Teams 

  • Making Teams Work: Capitalizing on Conflict 

  • Getting Past Clashes: Valuing Team Diversity 

  • Conquering Conflict through Communication 

  • Manager's Performance Guide - Team Conflict Skills 

Who should take this course: All team leaders, managers and supervisors

7. Supply Chain Management (SCM): this course teaches the elements of a successful supply chain management network including the relations with suppliers and customers, and the optimization of the activities

Learn:

  • The principles of SCM

  • The components of a SCM network

  • The SCM tools and techniques

  • The role of Information Technology in SCM

  • The role of inventories, operations, transportation and capacity management in increasing profitability of supply chains

Who should take the course: Any one in the supply chain network

This course can be tailored for different levels of needs.

8. Quality Cost Management: This course teaches the importance of setting targets for quality cost reductions and planning actions to meet those targets. Not all quality costs are generated internally. Suppliers, subcontractors, stock holders, agents, dealers and customers each contribute to an organization’s quality costs. This creates many problems in properly calculating the quality costs and makes it a very complicated issue for organizations.

Learn how to:

  • Define the quality cost as an important management tool

  • Define quality costs and different classes of quality costs

  • Calculate quality costs using different methods

  • Identify the roots of generations of costs

  • Plan for control and prevention

  • Use the cost of quality as a measure of operational processes performance and continuous improvement.

Who should take the course: All employees

9. Problem-solving and Decision-making for Business. This course provides the managers and decision makers with tools that can help them in make effective and efficient decisions

Learn:

  • Foundations of Effective Thinking 

  • Framing the Problem 

  • Generating Alternatives in Problem Solving 

  • Dynamic Decision Making 

  • Implementing and Evaluating a Decision 

  • Problem Solving and Decision Making in Groups 

  • Tools used for making decisions

  • The role of Information Technology in decision making

Who should take the course: All employees

10. Ethics in Business: This course teaches the principles of work ethics in organizations

Learn:

  • Ethical Decision Making 

  • Managerial Business Ethics 

  • Organizational Ethics 

  • Corporate Social Responsibility 

  • Whistle blowing and its effects in organization

Who should take the course: All employees

11. Business Forecasting: this course teaches business analysts how to carry out project forecasting.

Learn how to:

  • Identify trend and seasonality in time series data

  • Propose simple trend, advanced trend and/or seasonal models and fit these models to data

  • Identify input variables to include in a time series regression model

  • Propose and fit dynamic time series regression models to data

Who should take this course: Forecasters and business analysts

 

 

 


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AmHighEd   Unit 335-2474 Walnut Street, Cary, NC 27518   (919) 441-0016/(919) 605-3972   www.AmHighEd.com